Terms & Conditions

1. Introduction

These terms and conditions apply to booking our Villa Mi Sueño in Benissa, Alicante, Spain. Please read these terms and conditions carefully.

In these terms and conditions “you” or “your” means the person named in the booking confirmation. “We” or “us” means Sven Schrieber and Noelle Lopez, Carrer del Ségol 8, 03720 Benissa, Spain. “Booking Portal” means any short-term rental booking platform. “Website” means the web pages accessible under https://www.villamisueno.com. “Accommodation” means the buildings of Villa Mi Sueño. “Premises” means anywhere on the grounds (inside and/or outside) of Villa Mi Sueño. “Grounds” means the garden area and pool i.e.: outside the “Accommodation”.

2. Your booking

We reserve the right to accept or decline bookings entirely at our discretion. All bookings are confirmed when we issue you with a booking confirmation which is sent electronically. Your booking confirmation will set out the dates and number of people for your booking. Your contract with us will be on the terms set out in these terms and conditions and will begin when you and we have signed this short-term rental agreement.

You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 25 years old at the time of booking. Persons under the age of 25 must be accompanied by a person of the age of 25 or older.

We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent in writing for us to do so.

Your check-in and departure times will be set out in your booking confirmation. Normally, check-in is available from 16:00 (4pm) on the first day of your stay and departure is required before 10:00 (10am) on the last day of your stay. If you do not leave the Accommodation by the required departure time, we reserve the right to charge you for an additional night.

Special requests must be requested at the time of booking. Whilst we will do our best to accommodate these, we cannot guarantee that we will be able to meet any request.

3. Pricing and Paying for your Accommodation and Security Deposit

We review and amend the prices we charge for our Accommodation daily. The rates and the minimum stay vary depending on the season, so we recommend searching by dates on our Website, the Booking Portal or to contact us directly. We are not VAT registered. Our prices do not include VAT.

All prices given by us or on the Booking Portal include any charges for water, gas, electricity, and Internet. We ask our guests to be conscience of the environment and to turn off the AC/heating when leaving the apartment. Cleaning fees are charged at time of booking and include normal “turn” cleaning.

The payment for your booking may be collected via the Booking Portal or paid via a bank transfer directly to us. The security deposit or individually agreed fees are being charged separately. Prior to your arrival we require a security deposit via a credit card authorization, blocking the amount of 300€. The security deposit will be released after the Property is vacated and all terms and conditions of this Contract are satisfied. In the event of any breach, the security deposit shall be retained to compensate us for such breach, including payment for the cost of extra cleaning, repairing or replacing any objects which have been damaged on the Premises and loss of rental income. In the event that the deposit is insufficient for that purpose, you shall pay the additional costs on demand, and hereby authorize us to charge such costs to the card on file. If all terms and conditions of this Contract are fulfilled and there is no damage to the house, the deposit will be released within 30 business days after departure date.

4. If you want to cancel or change your booking

If you wish to cancel a confirmed booking which you booked via a Booking Portal, you must cancel your booking in the same Booking Portal. The respective cancellation charges are set out on the Booking Portal where you booked the Accommodation. If you booked your stay via our Website or directly with us, you must cancel your booking as soon as possible and, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your cancellation. Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking, and will be subject to the following cancellation charges:

• 0% if canceled 30 or more days prior to the Check-in Date

• 50% if canceled between 7 and 29 days prior to the Check-in Date

• 100% if canceled 6 or less days prior to the Check-in Date

If you cancel your booking after the booking start date, we will not issue you any refund for any remaining nights of your booking. For the avoidance of doubt, this includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. You may wish to consider buying holiday insurance to compensate you in these circumstances.

If you want to change any detail of your confirmed booking you must let us know by email or WhatsApp as soon as possible. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes. If we do change your booking, you must pay us any additional accommodation costs due as a result of the change – we will confirm the amount of any additional accommodation costs due at the time we change your booking.

5. If we need to change or cancel your booking

We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. We will only change or cancel your booking for reasons unforeseen at the time you made your booking which are beyond our reasonable control. If we do need to change or cancel your booking, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking. If we do need to change or cancel your booking under this section, our liabilities are limited to offering you an alternative booking or a full refund of the total amount you have paid for the booking.

6. Visitor standards and behavior

You will be provided with a welcome document via email that contains important information about your stay with us. Please ensure that you and your party read the welcome document carefully prior to arrival. You must also ensure that you and your party familiarize yourselves with the layout of the Accommodation and the location of the exits in case of any emergency.

You must only use the Accommodation for the purposes of your holiday or if so requested, as your home office. You must not use the Accommodation for any other purpose, including for any business purposes, without our prior written consent. You must not use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbors or anyone else during your stay.

You must keep the Accommodation and its contents clean and tidy and leave them in the same condition as when you arrived.

Smoking is not permitted inside the Accommodation, but you may smoke outside the accommodation as long as you are disposing any cigarette butts into an ash tray. Please note smoking includes use of vapors and/or e-cigarettes. You and your party must not use fireworks or Chinese lanterns anywhere on the Premises. You and your party must not use an open fire or a fire pit on the Premises. You and you party may use the existing fireplace in the living room as well as the barbecue outdoors.

Pets are not permitted anywhere on the Premises.

You must ensure that the maximum number of persons occupying the Accommodation does not exceed the maximum occupancy limit of 8 persons. You must not bring additional camp beds to the Premises or allow tents, caravans or camper vans on the Premises.

Please note that if you do not comply with the standards and behaviors set out in this section, we will charge you for any excess efforts for cleaning, for repair or for loss of revenues resulting from your breach and we may need to exercise our rights under Section 9 (“Our right to evict”).

7. Damage to the Accommodation or its contents

If you discover that anything is damaged, or equipment described in the welcome document is missing on arrival at your Accommodation you must notify us immediately by email or WhatsApp. If you do not notify us, we will assume that you caused the relevant damage or loss. You will be responsible for the cost of any damage to the Accommodation, or its contents caused by you or by any member of your party.

8. Our rights of access

Our contractors may need to access your Accommodation if there is an unforeseen problem, to investigate a complaint you have made, or to perform necessary property or maintenance work. If this happens, we will do our best to let you know in advance of the date and time that we will need access. If we do need to access your Accommodation for any reason, we will always try to access the Villa at reasonably convenient times (other than in the event of an emergency). On a regular basis the gardener and the pool maintenance will access the Grounds in order to perform their duties. They have autonomous access to the Grounds.

9. Our right to evict

We may terminate our contract with you and ask you to leave your Accommodation immediately (without any compensation being payable) if:

• we consider that you or your party have committed a serious breach of these terms and conditions;

• we consider that your or your party’s behavior endangers the safety of our contractors or neighbors;

• any complaints are made of anti-social or unacceptable behavior against you or your party;

• you or your party cause an unreasonable amount of damage to the Premises or its contents;

• or you exceed the maximum occupancy limit for your Accommodation.

10. Incidents and liabilities

You understand and accept that there may be occasional changes to the house, it’s surroundings or equipment as a consequence of their regular use, such as different appliances, outdoor furniture or decorative items, which are replaced periodically. You specifically accept that you are not entitled to claim any compensation on the grounds of those changes or any of the following anomalies which are unforeseeable and cannot be prevented by us.

Building work. It may be the case that there is unexpected building work in progress in the surrounding area. This building work is usually carried out by property owners, building contractors or governmental organisations with whom we have no relationship and no control over this work. Therefore, when booking the accommodation, you understand and accept that we are not liable for any nuisance caused by building work which is not carried out by us.

Water, electricity and Internet: Water cuts, electricity outages and Internet failures are not uncommon on the Costa Blanca, particularly when the area is catering for large numbers of visitors in the summer season. Consequently, supplies and services may be temporarily cut off or restricted due to specific building work or exceptional situations. You accept that we are not liable for this type of inconvenience and for damages caused by these restrictions.

Accidents: We do not accept liability for any loss, damage or injury (injuries, illness, death or material damage) sustained by you or your party during your stay. By booking the Accommodation you accept that you are responsible for the safety and security of your party or visitors and you understand that you may not hold us liable for any such incidents. To minimise the potential risks, you are urged to take particular care when using the cooker, fireplace, barbecue and the swimming pool area, which pose additional risks to occupants. These recommendations are particularly relevant when there are children and/or elderly people among the occupants.

Thefts: Please ensure that you correctly close and lock all the doors and windows of the property and engage the alarm system when leaving the property. We do not accept liability for any theft.

We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control. An event outside our control means any act or event that is beyond our reasonable control, including, without limitation, severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.

11. Data Protection, applicable Law, and this Agreement

We will communicate with you from time to time about your booking and your experience with us. You are hereby notified that your data will be stored and processed for business purposes and to send you further information. You may exercise your right to access, correct and cancel your information or alter the way we communicate with you at any time by sending an e-mail to protected email.

These terms and conditions are governed by Spanish law. You and we both agree to submit to the exclusive jurisdiction of the Spanish courts.

This agreement and the Booking Portal terms constitute the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings. No one other than a party to this contract shall have any right to enforce any of its terms. The parties agree to the terms of this Vacation Rental Agreement, as evidenced by the signatures set forth below.